Privacy Policy

Information We Collect

When you engage with our educational programs or browse our site, we gather certain information. Some you give us directly, and some we collect automatically.

Personal Information You Provide

This includes details you share when you:

• Fill out course inquiry forms or registration applications
• Contact us via email or phone about our programs
• Subscribe to newsletters or download educational resources
• Participate in student forums or community discussions
• Submit portfolio work or assignment materials

The personal data we collect typically includes your name, email address, phone number, location in Australia, educational background, and any specific learning interests you share with us.

Technical Data We Gather Automatically

Like most websites, we automatically collect certain technical information when you visit us. This helps us understand how people use our site and where we can improve the experience.

• IP address and general geographic location
• Browser type and operating system
• Pages viewed and time spent on different sections
• Referring website or search terms used
• Device information and screen resolution

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose related to delivering quality education and support.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption and security protocols to protect your data from unauthorized access.

Our security measures include:

• Encrypted data transmission using SSL/TLS protocols
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis
• Employee training on data protection and privacy practices
• Secure backup systems with redundancy protection

While we take every reasonable precaution, no online system is completely immune to security risks. We continuously monitor and update our practices to maintain the highest level of protection possible.

Sharing and Disclosure

We limit data sharing to situations where it's necessary for providing our services or required by law.

Service Providers

We work with trusted third-party providers who help us operate our educational programs. These might include:

• Email service platforms for course communications
• Learning management systems for course delivery
• Payment processors for handling enrolment fees
• Analytics tools for understanding site usage

All service providers are bound by confidentiality agreements and can only use your data for the specific purposes we authorize.

Legal Requirements

In rare circumstances, we may need to disclose your information to comply with Australian law, respond to valid legal processes, or protect the rights and safety of our students and staff.

Your Rights Under Australian Privacy Law

The Australian Privacy Act gives you specific rights regarding your personal information. Here's what you can do:

Access and Correction

You can request to see what personal information we hold about you. If anything is inaccurate or out of date, you have the right to ask us to correct it. Just send us an email and we'll process your request within 30 days.

Deletion Requests

You can ask us to delete your personal information, and we'll honor that request unless we have a legitimate reason to keep it. For example, we need to retain certain records for tax and regulatory compliance, but we'll explain any limitations clearly.

Marketing Preferences

You control whether you receive marketing communications from us. Every email includes an unsubscribe option, and you can update your preferences at any time by contacting us directly.

Data Portability

You can request a copy of your personal data in a commonly used electronic format. This allows you to move your information to another service if you choose.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors interact with our content.

Essential Cookies

These are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas. The site won't work properly without them.

Analytics Cookies

We use analytics tools to understand which pages are most popular, how long people spend reading different sections, and where visitors come from. This helps us create better content and improve the site structure.

Managing Your Cookie Preferences

Most browsers allow you to control cookies through their settings. You can block or delete cookies, though this might affect how well the site works for you. Check your browser's help section for specific instructions.

Data Retention Periods

We keep your information only as long as necessary for the purposes we collected it.

• Inquiry and application data: Retained for 2 years after initial contact
• Active student records: Kept throughout your enrolment plus 7 years for educational compliance
• Marketing communications: Stored until you unsubscribe or request deletion
• Website analytics: Aggregated data retained indefinitely, but individual identifiers removed after 26 months
• Financial records: Maintained for 7 years per Australian tax law requirements

When data reaches the end of its retention period, we securely delete or anonymize it so it can no longer identify you personally.

International Data Transfers

Your data is primarily stored and processed within Australia. However, some of our service providers operate internationally, which means your information might occasionally be transferred outside Australia.

When this happens, we ensure appropriate safeguards are in place. This includes using providers who comply with recognized international privacy frameworks and implementing contractual protections that meet Australian privacy standards.

Children's Privacy

Our programs are designed for adults and young adults aged 18 and over. We don't knowingly collect personal information from anyone under 18 without verified parental consent.

If you're under 18 and interested in our programs, please have a parent or guardian contact us on your behalf. If we discover we've inadvertently collected data from someone under 18 without proper consent, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active students and subscribers via email.

The "Last Updated" date at the top of this page shows when the most recent changes were made. We encourage you to check back occasionally to stay informed about how we're protecting your information.